A Kano model shows us there are three different factors in customer satisfaction

One tool that could help us rank these attributes and ensuring the delight of customers is the Kano model. They may not offer any obvious value, but if they fail, or are not delivered, customers will become very dissatisfied. When they are offered (within reason) they cause higher levels of satisfaction.
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Cassi:
She said she was worried if she didnt and we stayed together it would be inevitable that we would break up till she could heal herself.
(23 November 2016)

Cassi:
So she said she wanted some space.
(23 November 2016)

Cassi:
She claimed to have a fear of being alone.
(23 November 2016)

Cassi:
She been in and out of relationships for most of her adult life.
(23 November 2016)

Cassi:
Cause she has never really been on her own.
(23 November 2016)

Cassi:
She had expressed to me that she was having a hard time.
(23 November 2016)

Cassi:
Last week her and i had a long conversation.
(23 November 2016)

Cassi:
So i have to give some details too.
(23 November 2016)

Thersa:
My mother devotes time to insulting family every Thanksgiving and Christmas, how should I act when she starts tomorrow?
(23 November 2016)

Thersa:
It is not her kids she insults but our Dad (parents divorced long ago) and her extended family.
(23 November 2016)